- EAP / Occupational social consultancy
EAP for resilient organisations
A company is only as good as its employees. But what if private crises and challeng-es in the workplace affect your employees' capacity?
Conflicts that are not addressed will grow. The sooner you acknowledge and address them, the quicker you will be able to find a resolution. We advise employees and their immediate family members on challenges in professional, family, financial and health contexts.
Employees
- Life balance and boundaries
- Mental and physical health
- Case management
- Addiction and dependencies
- Critical life situations
- Divorce/separation
- Stress and burnout
- Conflicts in the workplace
- Sexual harassment
- Bullying
- Traumatic events
- Financial problems
- Death and bereavement processes
- Social security and pension issues in early retirement
Managers
- Healthy leadership
- Managing conflicts
- Returning to work after illness
- Critical situations, accidents and emergencies
- Coaching
- Managing staff with challenging behaviour
- Mental and physical health of employees
- Dealing with grievances
- Dealing with stress and behavioural problems
- Leading during operational changes
Family
- Financial problems
- Divorce/separation
- Elder care/work and care
- Generational conflicts
- Psychosocial emergencies
- Children and parenting
- Partnership and marriage
- Addiction problems and co-dependency
- Death, bereavement and grieving processes
- Workload and mental load
- Social security and pension issues
- Death of a relative
Who benefits from EAP?
Whether they are large corporations or SMEs, all companies can benefit from the advantages of EAP. We tailor our services to your needs and ensure that your employees' personal and professional challenges do not turn the workplace into a crisis zone.
We see social counselling as a process that is relevant to success, which we support as an external team of experts – in the spirit of a high-performing, people-centred corporate culture.
We support your company in fulfilling its duty of care (CSR) and make an important preventive contribution within the framework of occupational health management (OHM).
A clear structure and solution-oriented counselling in six phases.
Our counselling process is clearly regulated, from initial contact to conclusion of the counselling activity. Divided into six phases, the structure promotes a goal-oriented approach and a solution-oriented process.
Initial contact (intake)
Whether by email or spontaneously by telephone, those seeking advice decide how they wish to initiate direct contact with our consultants.
Initial consultation (assessment)
A standardised initial consultation serves to record and analyse the current situation. Using individually tailored methods, we encourage the first steps towards improvement.
Clarification of the assignment
As part of the initial consultation, the employee and consultant clarify what the assignment consists of and what they will work on together, with a focus on the employee's personal skills.
Implementation
Experience shows that the counselling process takes two to four sessions. Our social workers regularly evaluate how personal progress affects the affected individuals' ability to work.
Monitoring
The counselling sessions are recorded and regularly reviewed in relation to the counselling mandate. This enables us to guarantee an efficient, targeted counselling process.
Evaluation
We record our counselling activities in (semi-)annual statistics. This evaluation verifies the efficiency of external social counselling and supports your company in initiating internal improvement measures.
As a modern and appreciative employer, we take our responsibility towards our employees seriously. We can now add a company social counselling service to our commitment to a healthy work-life balance, designed to provide support and prevention in the event of private and professional crises. We look forward to working with Proitera.
Concept development tailored to your company
Together with your contact persons, we develop concepts and processes to identify crises at an early stage and manage them correctly. The structured procedures are individually tailored to your company. This means that with us, you not only have external experts at your disposal, but can also strengthen your crisis resilience internally.
«Entry»
Flexible and discreet – for when you need occasional support.
- Occupational social counselling (based on time spent)
«Assistance»
Full support for you and your team – every day.
- Occupational social counselling
- Personal advisor
- Additional packages available
«Support»
In-depth support – for complex and long-term situations.
- Occupational social counselling
- Case Management & Health Management
- Personal advisor
- Additional packages available
24-hour emergency hotline
We are always available in person, even in emergencies.
For emergencies outside regular office hours, we provide an on-call service. Here, your employees are connected directly to a specialist.
Anonymous online counselling & reporting centre
Our secure anonymous contact point for those seeking advice
People affected by difficulties usually prefer to make anonymous contact via the internet. This low-threshold exchange does not require the use of names and avoids vocal recognition. Our secure online counselling is provided via a secure web-based system that only our counsellors and those seeking advice have access to.
