1. Ombudsman service

Your independent ombudsman service for amicable solutions

We offer employees an external point of contact for all kinds of grievances. As an independent ombudsman service, we work impartially and are bound by confidentiality.

Whistleblowing
A social worker during a consultation with a client

Confidential point of contact for complaints and suspicions

Our advisors work on behalf of your company and in the service of your employees. This requires trust and confidentiality: as an external specialist point of contact, we enjoy the necessary credibility and independence to address grievances at an early stage and to the benefit of all.

We mediate in conflicts and disputes between the parties involved:

  • We organise and facilitate discussions.
  • We work with you to find constructive solutions.
  • We provide recommendations

Our ombudsman service is available to all employees – for complaints and suspected cases of misconduct. Our advisors can be contacted directly by telephone or via our online channels. We use personal presentations, flyers and social media to ensure that your employees are familiar with our services.

Whistleblowing as an opportunity

If companies violate legal provisions, this can lead to whistleblowing. We offer employees an anonymous online reporting centre for internal grievances. As a rule, whistleblowers suffer from the burden of illegal activities or unethical behaviour. Whistleblowing usually takes place to protect the general interest or directly affected persons. Many whistleblowers fear negative consequences if they report uncovered grievances to their superiors.

Our ombudsman service offers employees a confidential point of contact. It is not our philosophy to make grievances public. With us, whistleblowers receive a consultation appointment within seven days. We use this opportunity to seek amicable solutions and protect jobs. As a company, you have the opportunity to take careful and professional action against undesirable developments. This allows us to work together in a supportive environment to develop sustainable solutions that will help your company move forward.

Anonymous online counselling & reporting office